Why Systems Matter:
A system is a step-by-step process you follow EVERY TIME.
Systems ensure:
- Consistent quality
- Nothing is forgotten
- Others can help you
- You can scale later
Essential Business Systems:
Order Taking System:
- Customer contacts you
- You send catalogue/menu
- Customer selects and confirms
- You confirm price, details, delivery date
- Customer pays deposit (optional)
- You make/prepare order
- You deliver/dispatch
- You follow up
Quality Check System: Before every delivery, check: ☐ Product quality matches sample ☐ Correct quantity ☐ Proper packaging ☐ Label/card included ☐ Customer details correct
Payment System:
- UPI (Google Pay, PhonePe, Paytm) — easiest
- Bank transfer
- Cash on delivery
- Clearly state payment terms upfront
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