Structure of a Natural Sales Conversation:
Step 1: GREET (Islamic greeting) “As-Salamu Alaykum! Welcome to [Business Name].”
Step 2: UNDERSTAND (Ask questions) “What are you looking for today?” “Is this for a special occasion?” “What is your budget range?”
Step 3: PRESENT (Show, don’t push) “Based on what you’ve told me, I think this would be perfect for you because…” Explain benefits relevant to THEIR needs
Step 4: HANDLE CONCERNS (Listen and respond) If they have doubts — address them honestly
Step 5: CLOSE (Make it easy to say yes) “Shall I go ahead and prepare your order?” “When would you like it delivered?”
Handling Common Objections:
“It’s too expensive” Response: “I understand — quality does cost more. Let me show you exactly what goes into making this and why customers feel it’s worth it. Would you like to see some reviews from happy customers?”
“I’ll think about it” Response: “Of course, take your time! I’ll send you some photos and the details on WhatsApp so you have everything you need. Is there anything specific I can clarify for you?”
“My friend sells the same thing cheaper” Response: “That’s great that you have options! What I’d love to share with you is what makes mine different… [explain your USP]. Why don’t you try a small order and see the difference yourself?”
“I don’t need it right now” Response: “Absolutely! Can I add you to my broadcast list so I can let you know when we have something special? No pressure at all.”
